How MnM Balloons collects, uses and protects the information you share when you make an enquiry, request a quote or book balloon decor.
MnM Balloons respects your privacy. This policy explains what personal information we collect, why we use it and the choices you have.
We may collect your name, phone number, event type, event date, venue or postcode, budget range, message details and any information you choose to send by form, phone, email or WhatsApp.
We may also receive basic technical information from our website hosting provider, such as server logs and security records, to keep the site working reliably.
We use your information to respond to enquiries, prepare quotes, confirm bookings, arrange delivery and setup, manage collections, answer questions and keep business records.
We may also use booking records for accounting, legal or insurance purposes, and to improve the service we provide.
We use your information when it is needed before entering into a booking, to deliver a booked service, to meet legal obligations, or where we have a legitimate business interest in managing enquiries and customer records.
Where consent is required, for example for some marketing activity, you can withdraw that consent at any time.
We only share information where needed to run the business, such as with website hosting, form handling, email, phone, WhatsApp, payment, accounting or delivery support providers.
If your event requires venue coordination or a specialist supplier, we may share only the practical details needed to support your setup.
General enquiries that do not become bookings may be kept for up to 12 months. Booking, invoice and accounting records may be kept for up to 6 years where required for business, tax or legal purposes.
You can ask to access, correct, delete, restrict or object to the use of your personal information. You can also withdraw consent where we rely on consent.
If you are unhappy with how your information is handled, you can complain to the UK Information Commissioner's Office.
We use practical safeguards to protect enquiries and booking information. No website or messaging service can be guaranteed completely secure, so please avoid sending sensitive information that is not needed for your event.
