Frequently asked questions.

The sooner the better, especially for weekends. We recommend booking at least 2 weeks in advance where possible, although we may be able to help with last-minute or same-day requests depending on availability.

Yes, please contact us as soon as possible. We will always try to help, but availability, stock and delivery times may be limited.

Contact us first with your event details, date, venue or postcode, colours and any inspiration images. Once everything is agreed, your order is confirmed by email.

For venue setups, our minimum is usually around £200. Collection orders do not usually have the same minimum, but every enquiry is reviewed individually and we will advise.

For most private bookings, full payment is required upfront to secure the order. Approved business, school or corporate customers may be able to book using a purchase order with agreed payment terms.

For most private bookings, payment is made in full when confirming the order, so there is no separate final balance.

Please contact us as soon as possible. We will always try to help with date changes or postponements. If changes or cancellations are made within 48 hours of the event, charges may apply to cover materials already ordered or prepared.

Yes, where possible. Please tell us at least 2 days before the event, as some displays are prepared in advance.

Yes. Delivery and setup are part of our venue installation service.

Our main coverage areas are Leicester, Leicestershire and nearby towns. We can travel further for larger events or corporate installations, including UK-wide projects where practical.

Delivery depends on your postcode, venue access and the type of setup. Our package pages include delivery guide information, and we will confirm the cost when quoting.

Yes, collection may be available from Syston, LE7 1GF, depending on the order type.

Yes. For venue displays, setup is included as part of the service.

Most standard installs take around 1 hour, but larger displays may take longer. We will advise the expected setup time when confirming your booking.

Yes, where hired frames, stands, backdrops or structures are used. Pack-down is usually required for these items.

We remove the display, separate reusable equipment and recycle eligible balloon and party waste through our NABAS TerraCycle recycling scheme.

We create organic arches, garlands, balloon rings, shimmer walls, LED number displays, sail boards, backdrops, corporate displays, showroom installs and larger balloon builds.

Yes. Send your colour palette, theme or inspiration images and we will match as closely as possible using professional balloon ranges.

Yes. We can personalise displays using printed elements, vinyl transfers or branded details depending on the design.

Yes, inspiration photos are very helpful. We can use them to understand the style, colours and layout you like.

We can recreate the overall look and feel, but organic balloon styling is naturally asymmetrical, so every display is slightly different. Colours, venue space and available materials can also affect the final result.

Yes, these are some of our most popular services.

Yes, we create balloon decor for weddings, engagements and venue celebrations.

Yes. We work with businesses for launches, showrooms, openings, brand events, shopping centres, schools and venues.

Yes. We regularly support school events, proms, open days, celebrations and community events.

Latex helium balloons usually float for around 12-14 hours. With Hi-Float treatment, they can last longer, often up to several days. Foil balloons can last around 7 days or more in suitable conditions.

Indoor balloon garlands and arches can last several days, and some customers keep them for up to 10 days. Hi-Shine can help balloons keep their colour and finish for longer.

Keep collected balloons indoors, away from direct sunlight, heat, cold, sharp objects and pets.

No, we do not recommend this. Cars can become too hot or too cold, and temperature changes can affect balloons.

No. Please keep balloons away from radiators, heaters, hot lights, fireplaces and direct sunlight through windows.

Lighting, screens, venue surroundings and natural balloon oxidation can all affect how colours look. Latex balloons lose shine over time, especially darker colours. Foil balloons do not oxidise in the same way.

If a balloon pops during setup, we replace it as part of the installation process.

Yes, but outdoor displays need extra planning because weather can affect balloons.

Heat and direct sunlight can cause balloons to expand, fade, oxidise or burst more quickly. Dark colours usually show oxidation faster than lighter colours.

Light rain is usually manageable, but heavy rain can affect the appearance and lifespan of a display. Moving the display indoors is best where possible.

We use frames and secure structures where needed, but wind can still cause movement and rubbing. Loose helium balloons or ribboned balloons will move more in windy conditions.

No. Outdoor balloon displays are affected by weather, temperature, sunlight and wind. On a suitable day, they will usually look good for the event, but they cannot be guaranteed like an indoor display.

We may recommend moving the display indoors, adapting the design, changing the location or delaying setup where possible.

Balloons can be enjoyed safely with adult supervision. Uninflated balloons and burst balloon pieces can be a choking or suffocation hazard, especially for young children.

Keep children and pets away, collect all fragments immediately and dispose of them responsibly.

No. Helium should never be inhaled. It can displace oxygen and can be dangerous.

Displays should be kept away from unsupervised pets. Burst balloons, ribbons and small decorative parts can be chewed, swallowed or become tangled.

Please ask us first. Some displays can be moved carefully, but larger installs, wall or ceiling attachments and framed displays should only be moved by our team.

No, latex balloons are made from natural rubber latex, not conventional plastic. However, they must still be used and disposed of responsibly.

Natural latex comes from the sap of rubber trees, which can be tapped repeatedly without cutting the tree down.

Natural latex can break down over time, but balloons should never be released or discarded outdoors. Responsible collection and disposal are still essential.

Some balloon and party waste can be recycled through specialist schemes. MnM Balloons uses the NABAS TerraCycle recycling scheme for eligible materials.

Where we provide pack-down, we collect reusable frames and structures, then dispose of eligible balloon waste through our recycling route.

Yes, eligible foil balloons can be recycled through the NABAS TerraCycle scheme when returned to us as part of a collected installation.

No. We do not support intentional balloon releases.

We reuse frames and equipment, avoid intentional releases, offer collection where suitable and recycle eligible latex, foil and plastic balloons through the NABAS TerraCycle scheme.

Yes. We can provide quotes and invoices. Approved business or school customers can usually book using a purchase order with agreed payment terms.

Yes. We source from a range of professional balloon brands to match corporate colours as closely as possible.

Yes, logos can often be added using print or vinyl depending on the display.

Yes. We plan setup so the installation is completed before your event, guests or customers arrive.

Yes, please request these at the time of booking.

Yes. Insurance documents can be provided on request.

Yes. Collection and responsible recycling can be included where suitable.

Yes. We can support repeat bookings, seasonal campaigns and multiple-location projects.

Most venues allow balloon installations, but it is always best to check before booking.

Most displays are freestanding. We do not stick balloons directly to walls, ceilings or floors. If attachment is needed, we use suitable methods such as clear line where the venue allows it.

Yes, these are supplied as part of the display where required and remain the property of MnM Balloons.

If hired equipment is supplied, it must be collected by us or returned as agreed.

Usually no, but this may depend on the booking and equipment required.

Replacement and administration charges may apply.

Yes, we can use inspiration images to design something similar for your event, while adapting it to your venue, colours and budget.

Unfortunately not. We use professional decor balloons from trusted suppliers so we can rely on their quality, shape and durability.

The balloons are yours, but any hired frames, stands, props or structures must be returned or collected by us.

Please send the event date, venue address or postcode, setup access time, event start time, finish time, event type, colours, inspiration images and any display ideas. The more detail you provide, the more accurate the quote will be.